Returns | Manduka
Manduka is committed to providing the highest level of customer care. If you are not completely satisfied with your purchase, your order can be returned for a full refund.
We offer Free Returns on all U.S. orders within 30 days of receipt (excluding Alaska, Hawaii, and off-shore U.S. territories such as Puerto Rico). Please note, we are not able to process exchanges at this time.
How to return my items? Easy! Follow the steps below:
- Simply fill out the return form and place it in your package
- Affix the prepaid shipping label to the outside of your package
- Drop the package off with the appropriate shipping provider. and we'll process your return within 7 days of receipt
If using your own shipping method, please return to the following address:
2207 E. Carson Street, Unit C3
Carson, CA 90810
Please note all items are subject to inspection. The cost of shipping is non-refundable, and a $10 restocking fee may be applied to items that are returned damaged and not in original packaging. Due to an automatic ordering system, order modifications are no longer possible once your order has been placed online. As soon as your order is shipped out, you will receive a tracking email that will enable you to track your package.
If you experience a problem or are unsatisfied with the quality of a Manduka product, fill out a Returns Inquiry Form.
*Manduka does not cover the cost of return shipping for International Orders.
RETURN POLICY DETAILS
Yoga Mat Returns
All yoga mats have a 30-day satisfaction guarantee and PRO mats have a 90 day satisfaction guarantee. Returns must be free from damage and dirt/marks.
If you have a faulty item please contact us at firstname.lastname@example.org and include a photo of the defect, and we will provide a pre-paid shipping label. Our return policy does not cover damage caused by sun exposure (natural rubber mats), improper use, or accidents.
Purchases made anywhere other than Manduka.com will require proof of purchase and a store credit will be applied to your account, no refund will be raised unless the item is deemed faulty.
The following returns are not accepted:
- Over 30 days since you received your order.
- Item has been altered, washed, or damaged.
- Tags or Packaging have been removed.
- Due to hygiene reasons, Manduka is not able to accept returns on underwear or briefs unless faulty at the time you receive the item.
Returns will be accepted on Wanderlust Beginner's Kits if the whole kit is returned - no partial returns on Beginner's Kits. As YogaGlo Kits are part of an exclusive partnership with YogaGlo, we are not able to offer returns or exchanges.
Manduka would be happy to offer returns and exchanges from countries outside of the EU, however, please keep in mind that the customer will be fully responsible for checking that all applicable duties and taxes would be charged to them directly if any should arise.
If Manduka is requested to pay for additional taxes upon arrival of your returned merchandise, we will refuse the parcel and it will be returned to sender.
Please keep in mind all warranties and lifetime guarantees are voided if any products are purchased from unauthorized resellers on Amazon other than Manduka Yoga or Amazon.com. We are also unable to provide warranties for any items purchased through Ebay.
Need assistance? Contact us!
Manduka Customer Care
Email us at email@example.com
Or give us a call at
Press “1” for direct orders
Press “2” for wholesale accounts
Business Hours: 8AM-5PM PST Mon-Fri
Manduka EU Team
Manduka EU Contact - firstname.lastname@example.org
Manduka EU Contact - +32/220.127.116.11.
Business Hours - Monday through Friday, 9:00am – 5:00pm CET
FINAL SALE Items
Items purchased as "FINAL SALE" are not eligible for return, exchange or credit without exception and merchandise is sold as is. Promotions including coupons and promo codes, cannot be applied to Final Sale purchases.
Not sure if your item is “FINAL SALE” please check your invoice or contact our customer care team who can help you out.