Product Guarantee | Manduka
MANDUKA PRO® LIFETIME GUARANTEE | MANDUKA
Manduka guarantees the Manduka PRO®, PROlite® and PRO Travel® yoga mats to last the lifetime of the mat, if used and cared for properly. PRO Extra Large mats and Almost Perfect PRO mats are not covered by the Lifetime Guarantee. The lifetime of the mat is approximately 10 years of regular use when loved and cared for. Should a PRO mat wear out past its useful life from regular use under normal conditions, we will replace the product. Maximum one replacement per purchase.
Because Manduka cannot control the quality of products sold by unauthorized sellers, the Lifetime Guarantee applies only to Manduka PRO, PROlite and PRO Travel mats that were purchased from Manduka or a Manduka authorized seller in the United States, unless otherwise prohibited by law. Manduka reserves the right to reject Lifetime Guarantee claims for Products purchased from unauthorized sellers, including unauthorized Internet sites.
Cosmetic wear to the mat surface that does not affect the mat’s performance, damage resulting from improper handling, cleaning, storage or care, damage from outside elements, damage from excessive amounts of water, post-purchase modifications, alterations, negligence, and use for a purpose other than for which it was designed are not covered by the Manduka PRO Lifetime Guarantee. This Guarantee also does not cover uneven color patterns, stains, or discoloration at the time of purchase or from use, bad odor due to usage and lack of cleaning, slipping on the mat, mats purchased before September 1, 2008, mats marked “Irregular” at time of purchase, or mats used by studios for in-studio equipment use.
If you would like to request a replacement mat, please contact us via email to our Customer Care team at [email protected] and include your receipt or proof of purchase and an image of your mat. Proof of purchase is required for all Lifetime Guarantee replacements. Manduka will review the submission, determine if the PRO Series mat falls under our Lifetime Guarantee criteria, and provide further instruction. You will receive a response to your inquiry within two business days. You will be required to return your mat to Manduka at your cost.
This is the only express warranty for these products. All implied warranties, including implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the duration of this written warranty. Under no circumstances shall Manduka be liable for any special, incidental, or consequential damages based on breach of this warranty, breach of contract, or strict liability. Some States do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
Criteria Covered Under the Manduka PRO Lifetime Guarantee:
• Wear to the top surface of the yoga mat from regular use that impacts its performance.
Pictures below display PRO-mats where regular hand/feet placement of the yogi has caused the surface to wear out beyond the mat’s useful life.
Criteria Not Covered Under the Manduka PRO Lifetime Guarantee:
• Cosmetic wear to the surface that does not affect the performance of the mat
• Uneven color patterns, stains, or discoloration at time of purchase or from use
• Creases and folds from improper handling and/or storing. It is best to lay the mat flat or keep it rolled up.
• Damage from excessive amounts of water or other liquids i.e. submerging the mat under water
• Improper cleaning with anything other than Manduka Mat Wash or water
• Damage from a washing machine, vacuum cleaner, etc.
• Damage from use other than yoga or similar fitness activities
• Damage from outside elements or factors
• Slipping on the mat
• Bad odor due to usage and lack of cleaning
• Mats purchased before September 1, 2008
• Mats marked as "Irregular" at time of purchase
• The PRO Extra Large is not covered by the Lifetime Guarantee
• Almost Perfect PRO Series mats are not covered by the Lifetime Guarantee
• MATS USED BY STUDIOS FOR IN-STUDIO EQUIPMENT USE ARE NOT COVERED BY THE LIFETIME GUARANTEE.
Pictures below display PRO-mats with minor signs of wear which does not affect the performance of the mat and which is not covered by the Lifetime Guarantee. These mats have many years still left in them. When they resemble Example 1 and Example 2 above, they will covered by the Lifetime Guarantee.
MANDUKA SATISFACTION GUARANTEE | MANDUKA
Manduka 45-Day Satisfaction Guarantee
At Manduka, we stand behind our purposefully-designed products and our quality controls. If for any reason you are not satisfied with a Manduka product that you purchased from Manduka or one of our authorized US sellers, we’ll send you a replacement product, offer you credit to shop on manduka.com, or provide a refund.
Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Manduka 45-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites. The Guarantee is limited to original, consumer purchasers in the United States. Guarantee requests must be made within 45 days of your original purchase.
How to Claim the Guarantee
If you purchased from manduka.com:
To submit a Guarantee request, please contact us at 1-877-626-3852 or [email protected] and include your receipt or proof of purchase and an image of your product. We may ask you to provide other information to assist Manduka in processing your request. If your request is approved, you will be required to return your product to Manduka at your cost.
If you purchased from a Manduka Authorized Seller:
If you are unable to return your product to the authorized seller from whom you purchased it, please contact us at 1-877-626-3852 or [email protected]. Please have available information regarding where and when you purchased your product, and the reason you are unsatisfied with the product. You will be required to submit proof of purchase and an image of your product. We may ask you to provide other information to assist Manduka in processing your request. If your request is approved, you will be required to return your product to Manduka at your cost. If you elect to receive a refund, the amount refunded will exclude any shipping expenses associated with your original purchase.
Manduka reserves the right to verify information, request additional information to process a request, and to deny Guarantee requests in its discretion if it suspects fraud or finds there has been abuse of the 45-Day Satisfaction Guarantee. Manduka may amend or terminate the Manduka 45-Day Satisfaction Guarantee at any time without notice.
If you have any questions regarding whether a seller is an authorized seller of our products, please contact us via the contact information listed here (1-877-626-3852 or [email protected]).