Collection: HSA/FSA Eligible Products

When you use your HSA or FSA card, you’re paying with pre-tax dollars, which can lower your overall cost depending on your individual tax rate. 

On average, customers save around 30%.* 

 It’s important to note: this isn’t a discount on the product itself. You’re paying full price at checkout, and the savings come from the tax advantage of your HSA/FSA account. 

*Truemed is for qualified customers. HSA/FSA tax savings vary. Learn more at truemed.com/disclosures. 

Truemed is available to customers with HSA or FSA accounts. 

If you’re interested in using these benefits, it may be worth checking with your employer or benefits provider to see if you’re eligible to enroll. Most plans open enrollment at specific times during the year. 

If Truemed isn’t showing up, a few things could be happening: 

• A discount code is applied. Truemed is not available on orders with discounts. 
• You may be signed into Shop Pay. Try logging out and checking out as a guest instead 
• The product(s) in your cart may not be eligible for HSA/FSA use 
• You may be shopping on a third-party site (Truemed is only available on our website) 

If you’re checking out on our site and believe your item should be eligible, you can reach out to support@truemed.com  with the product name. 

After completing the clinical intake form, your Letter of Medical Necessity will be available in your Truemed dashboard. 

Most are issued within a few hours, but it can take up to 1–2 business days. 

If you haven’t received it yet: 

• Log into your Truemed dashboard to check the status 
• Check your spam or junk folder 
• Make sure the intake form was fully completed 

 Still stuck? Reach out to support@truemed.com .

Eligibility is determined by an independent clinician based on the health information you provided. 

For questions about your qualification outcome, please contact support@truemed.com. 

Card declines are usually related to your account. 

You may want to: 

1. Check your HSA/FSA account balance 
2. Confirm your card is activated and not expired 
3. Contact your card provider for more details 

You can also complete your purchase with a regular card and submit for reimbursement using your LMN and receipt. 

If the issue persists, please contact support@truemed.com.

Some items in your order may be eligible for HSA/FSA use, while others are not. 

Truemed identifies which products qualify and separates the eligible portion of your order. Your LMN and receipt will show which items can be submitted for reimbursement. 

Yes. You can use Truemed’s Split Pay feature to divide your purchase between your HSA/FSA card and a regular card. 

 This is helpful if: 

• Your HSA/FSA balance doesn’t cover the full amount 
• Your order includes both eligible and ineligible items 

If you paid with a regular card, you can submit your Letter of Medical Necessity (LMN) and receipt to your HSA/FSA administrator for reimbursement. 

Each provider has a slightly different process, but it typically involves uploading your documents into the claims section through their portal. 

If you need help, Truemed’s support team is available at support@truemed.com.