August 15th, 2014

Wholesale Customer Care Representative

Manduka’s Wholesale Customer Care Representative position is designed for an energetic, well spoken, organized, results-oriented individual who puts the “care” in customer care! You will be working with our yoga studio customers across the USA to build relationships, process orders, grow our wholesale business and uphold Manduka’s customer care standards.

Ideal candidate is a self-starter, team player, goes above and beyond in their daily tasks and duties, and has a great attitude and an outstanding work ethic. The ability to follow instructions and collaborate with management and staff is imperative.

This position is perfect for someone with the desire to grow their career into becoming an account manager and beyond. Must love working with others and being on the phone to evaluate, educate and provide our customers with superior customer care. You will be building relationships primarily through strong phone, language and listening skills.

About us: Manduka is recognized in the industry and in the marketplace as a leader of high-performance yoga products. Manduka’s reputation and success have been built on word-of-mouth experiences with our products, staff, and our demonstrated commitment to providing quality products as tested by yoga instructors worldwide.

Job Responsibilities:

Answering in-bound calls and making outbound calls with confidence and cheer

Invoicing / processing / shipping orders

Educating and upselling customers on the features and benefits of our products

Growing yoga studio business across the USA and Canada through proactive phone outreach

Job Requirements:

Strong phone skills; must be skilled at “smiling into” the phone and engaging with customers

Masterful in both verbal and written communication; perfect spelling

Highly organized and extremely detail oriented; eagle eye

Enjoys relationship building and is motivated by sales

Patient, caring and joyful with customers and co-workers

Commitment to excellence; “How you do anything is how you do everything”

Thoughtful problem solving with customers; researching and resolving all inquiries.

Ability to multi-task, think fast, and go above & beyond for the customer

Demonstrates “care” in everything you say and do

Thoughtful in approach; strives for precision

Positive, cheerful disposition and great attitude; works well with others

Maintains a healthy lifestyle; interest in the yogic lifestyle a plus

Excels at Word, Excel, types 40+ words per minute

QuickBooks experience a plus

Experience and Education:

Degree: Bachelor’s degree preferred

Experience: 3 to 5 years with Wholesale Account Maintenance / Management or Customer Care

Status and Availability:

Job Status: 40 hours per week

Availability: Monday - Friday. (Weekends off)

Inability to follow these directions will disqualify candidate:

  1. No phone calls or walk ins

  2. Email cover letter and resume in two separate Word documents to careers@manduka.com

  3. Subject line must read: Job Position, First Name Last Name

    (i.e.: Wholesale Customer Care Representative, Jane Smith)

  4. State your pay requirements or pay range in cover letter

  5. Serious inquiries only